Refund Policy

This Refund Policy explains how seedance-25.cc handles refund requests for paid plans, credit purchases, duplicate payments, failed transactions, and unused generation credits. This policy does not limit any non-waivable rights you may have under applicable consumer protection law.

1. Digital service purchases

seedance-25.cc provides digital access, credits, and AI generation services. Because credits and generation capacity can be consumed immediately, purchases are generally non-refundable once credits are used, a generation request is submitted, or paid access has been substantially used.

2. Refunds we may approve

We may approve a refund when there is a duplicate charge, a payment processing error, unauthorized billing confirmed after review, or a technical failure caused by our service that prevents access to a paid purchase and cannot be resolved in a reasonable time.

3. Refunds we usually cannot provide

We usually cannot refund used credits, submitted or completed generations, dissatisfaction with AI output quality, unused time after voluntary cancellation, changes in model behavior, lack of compatibility with a user's intended external workflow, or purchases made by mistake after credits or access have been delivered.

4. Subscriptions and cancellations

If subscriptions are offered, cancellation stops future renewal but does not automatically refund the current billing period. You may continue to use remaining plan access until the end of the paid period unless otherwise stated at checkout.

5. Credits

Credits are consumed when generation or other paid actions are submitted, even if the result is not what you expected. Credit costs may vary by duration, resolution, model, provider cost, or feature. Expired, promotional, bonus, trial, or already consumed credits are not refundable unless required by law.

6. How to request a refund

To request a refund, contact support with your account email, payment date, transaction ID if available, the amount charged, and a short explanation. Requests should be submitted within 7 days of the charge unless a longer period is required by applicable law.

7. Review process

Refund requests are reviewed case by case. Approved refunds are returned to the original payment method when possible, and processing time may depend on the payment provider or card issuer.

8. Abuse prevention

We may deny refund requests or restrict accounts if we detect refund abuse, chargeback abuse, policy violations, fraudulent activity, or attempts to use the service without payment.